How to manage Users in ClassGather

User Management Overview

Managing users in ClassGather involves several key tasks:

• Add new users
• Send New User Invitation Email
• Reset Password
• Delete User

Adding New Users

To add new users in ClassGather, follow these steps:

• Navigate to the user management section.
• Click on the "Add User" button.
• Fill in the required fields, such as name, email, customer, password, and role.
• Note that passwords must be a minimum of 8 characters and include at least one number, an uppercase letter, a lowercase letter, and a symbol.
• Click "Submit" to create the new user.

Send New User Invitation Email

• Select the user you wish to edit.
• Select "Send Invitation Email" link in the sidebar
• Please note that the links inside of these invitation emails will expire in 24 hours. 

Reset Password

• Select a user from the list
• Under "Modify Password" set a new password and retype to confirm
• Select "Update Password" when done
• Note that this method does not send the user an email

Delete User

To remove a user from ClassGather:

• Select the user you want to delete.
• Select the "Delete User" link at the bottom of the page
• Confirm the action to permanently delete the user.

Troubleshooting

• Users are disabled if they attempt to login 4 consecutive times without success. To enable a user who's been disabled, simply go into their User detail and set their Status back to "Enabled"
• If you or any of the users have issues logging in, please use the "Forgot Password" option or notify the helpdesk.